Rapid-response reflash, recovery, and reliability testing — deployed on-site at your facility or at ours. No round-trip shipping. No weeks of delay.
Most remediation vendors process units. We reduce the number of units that need to be processed in the first place.
If your volume isn't going down, remediation isn't working.
We mobilize at your DC or refurb center — or at our DFW facility — and contain firmware issues directly in your inventory. No round-trip, no delay. We scope the exposure, deploy a crew with fixtures, and get good units back into circulation fast.
Pre-deployment testing of CPE, STBs, and connected peripherals to catch compatibility, firmware, or defect issues before they reach a subscriber. Unit-level tracking with full audit-ready reporting.
Peripheral failures drive unnecessary truck rolls and repeat calls. We test compatibility against your active device SKUs before launch — eliminating an avoidable but often-overlooked source of field issues.
Bridge Product, Care, and Supply Chain. Translate noisy device data into decisions — identifying swap loops, NFF patterns, and firmware escape vectors quietly inflating your cost structure.
You have inventory in your DC with a known or suspected firmware issue, and standard remediation timelines won't work. We scope, deploy, and start producing good units in days.
New SKU going live. You want unit-level testing before subscriber deployment to confirm firmware integrity and peripheral compatibility — not sampling, full traceability.
NFF returns are climbing and you're not sure if it's firmware, diagnostic, or device population. We identify the pattern and contain the exposure before it compounds.
Your refurb operation is backed up and good units sit idle. We deploy into your center or process at our DFW facility.
Scope exposure — SKUs, volume, target turn time, facility logistics. We size the operation before committing to timelines.
Mobilize crew, fixtures, and workflow at your DC — or receive inventory at our DFW facility. Typically operational within days of scoping.
Zero-escape workflows. 100% unit-level scans at every step, log file tracking, pallet integrity maintained throughout.
Live dashboards, daily counts, exception handling, and ETC updates. Full audit-ready reporting at close.
Standard reverse logistics means your inventory ships out and comes back — losing days on each leg. We bring the operation to your facility, keeping units in-network.
Every unit scanned at every step. Log file tracking from receipt through final disposition. If there's a question about a specific unit six months from now, the data is there.
We know what NFF means for your swap costs. We understand how a firmware escape surfaces in the field. That context changes how we scope, flag exceptions, and communicate.
Certification in progress. If supplier diversity is part of your procurement requirements, we're set up to support that.
Tell us the SKUs, the volume, and your timeline. We'll scope it and tell you what we can do.